AI is helping the UIT-CRM team streamline the Graduate School Success project by creating diverse, detailed personas quickly and securely, enabling faster development and more intuitive solutions for campus staff.
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This story highlights how the Marriott Library used AI to improve student employee staffing in interlibrary loan services. By analyzing historical request data and generating predictive heatmaps, Acquisitions Supervisor Annelise Nicholes Xiao aligned student schedules with actual demand—reducing idle time, improving service quality, and creating a more stable work environment. The project shows how predictive AI can streamline operations and elevate the student and patron experience, with further applications already underway.
At University Connected Learning, artificial intelligence is helping streamline communication between systems that traditionally don’t work well together. Program Coordinator Taber Tang used AI to automate the once time-intensive process of creating Outlook events for classes—reducing the workload from two to three full days to just three hours. This efficiency not only saves significant staff time but also minimizes errors and allows the team to focus on more meaningful work.
The University of Utah College of Law is using AI to enhance its online visual storytelling. Communications Manager Lindsay Wilcox uses Photoshop’s Generative Expand tool to intelligently extend student and faculty photos so they fit website banner dimensions without distortion. This AI-assisted process streamlines content creation, improves the look and consistency of profile pages, and helps the college present a more polished, welcoming online presence. Contributors include Lindsay Wilcox, Henry Randolph, and Jonelle White.
At the University of Utah College of Social Work, AI-powered Adobe tools are being used to significantly improve the quality and efficiency of audio editing for marketing materials. Jennifer Nozawa, Senior Manager of Marketing & Communications, uses these tools to quickly enhance clarity and consistency in recordings, reducing manual effort and producing professional-grade sound. With IT approval ensuring proper use, this initiative showcases how AI can streamline communications workflows and elevate the impact of marketing content in higher education.